If you want to listen to your staff but you have no idea where to start, take a look at my article "How to survey your staff successfully". It gives you tips about what to do and why. If things are a bit quiet at your work currently then use your time wisely and do a staff survey.
The full link is: http://www.thebossbenchmark.com/How%20to%20survey%20your%20staff%20successfully.doc
Thanks to Kelley at www.HumansAtWork.com who loved my 'audit your secrets' article so much she used it as a guest blog here http://www.humansatwork.com/audit-your-secrets/
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