Number 16 in The Boss Benchmark is about staffs unutilsed skills. It talks about doing a skill stocktake in your workplace. I've recently written an article about how exactly you can go about this. You can read it here (full link is http://www.thebossbenchmark.com/How%20to%20do%20a%20skill%20stocktake.doc ). Please send it on to any people you know that are trying to:
* gain a deeper understanding of their staff
* increase staff happiness and engagement
* identify ways to increase productivity
:)
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