November 27, 2008

Employees REALLY don't trust senior managers

I came across an article that proves (yet again) it is definitely time for bosses to try something new - their current approach is NOT WORKING. In the article it states that employees don't trust CEO's and senior managers. It's rather blatant statistics say that:

CEOs and senior managers don't care about employees (chosen by almost 50%).
CEOs and senior managers don't mean what they say (chosen by around 40%).
CEOs and senior managers don't value the contribution employees make (chosen by around 40%).

YIKES!! That's a bad report card. It continues...

"More than a quarter don't think their CEO is honest and truthful or that they deliver on promises. But a third of respondents say the above is also true for senior managers – actually placing them below CEOs when it comes to trust from employees." This is not good news (and is probably a bit of a shock) for senior managers! I think some factors to consider when it comes to trust are:

Hierarchy - when the boss still believes he is "a cut above" trust is harder to earn

Being free of BS - total honesty required, if you say you are gonna do something - DO IT

Telling all - total transparency, no secrets or things "staff aren't important enough to know"

Loving the yuck - don't avoid scary problems, staff know you are worth your weight in gold if you aren't afraid to tackle them

Chucking "do your employees trust you" into Google yields some good advice. One article suggests MBWO, translation = Management by Walking Around to build trust. "Not only are people more apt to approach you in "their territory," but you will hear and see things that never make it into the reports that come into your office. Besides, when your employees see you walking around, they begin to see you as a person, not just as "the boss." It's a lot easier to mistrust "the boss" than to mistrust an individual."

How are you going to change as a boss?

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